About us
VirtuHear is a leading provider of high-quality hearing aids in West Chester, PA. With a commitment to improving the lives of our customers, we offer a wide range of advanced hearing solutions tailored to individual needs. We carry Phonak, Oticon, and Unitron devices in many different styles and colors.
Our team of experienced licensed hearing specialist is dedicated to delivering exceptional service and personalized care to ensure that each client receives the best possible outcome. At VirtuHear, we strive to make a positive impact on the lives of those with hearing loss by providing innovative and effective hearing aid solutions by offering FREE in-home hearing evaluations along with Telehealth services to help reach folks that don't have the ability to make it into a clinic.
With recent advancements within the hearing aid industry, we now offer comprehensive hearing evaluations, services, and adjustments done in the comfort of your home. Skip the drive into a center and have the one-on-one care you deserve with both virtual and in home services. All of our hearing aids come with a 3 year loss & damaged warranty.
VirtuHear is a family owned business with far less overhead costs of competitors which enables us to pass the savings along to our clients. We will match any competitors price PLUS offer in-home/ virtual services at no additional cost. In addition, we offer 12 months/ no interest financing.
OUR PROMISE- We will issue a FULL refund on any device for 30 days from the date of your delivery if you're not completely satisfied. This makes it a completely risk free opportunity!
Please feel free to reach out via email or phone with any additional questions.
The Team
John DeSimone
John is a dedicated Hearing Instrument Specialist known for his exceptional ability to assess hearing needs and recommend suitable hearing aid options. John has worked in the hearing aid industry for over 18 years with extensive knowledge and expertise. He holds active licenses in 15 states throughout the United States.
Stefanie DeSimone
Stefanie handles day to day operations along with patient care coordinating. Stefanie has worked along side John and his hearing aid practices for 9 years.
Reviews
John DeSimone is an unbelievably kind and understanding person! His experience made my experience a wonderful one....I can't thank him enough for helping me hear again! I am so grateful for the time he spent with me to assure my hearing aids were right for me as far as product and fit and for the follow-up with calls and visits. I have already recommended his company to several friends! THANK you, John!!.
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Molly DeSimone
a week ago
My mother recently bought top-quality hearing aids from Virtuhear, and we couldn't be happier. After years of struggling with poorly fitting and ineffective hearing aids, we finally found the perfect solution. These aids are not only comfortable but also offer unparalleled sound quality and innovative technology. John DeSimone provided exceptional service - he was patient, thorough, and professional. Thanks to Virtuhear, we can now enjoy meaningful conversations and cherish special moments with my mother. I highly recommend John and Virtuhear to anyone in need of reliable hearing solutions. professional. ~ Sincerely, Tara Dodsworth
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Tara Dodsworth
a week ago
John was great very caring and thorough. He made sure I was happy with the hearing aids and followed up to ensure I was. Would recommend VirtuHear to anyone. Thank you John you were awesome.
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Sabina Parolise
a week ago
John is Awesome! Johns telehealth hearing care expertise and thoroughness landed me an amazing career opportunity. His knowledge is unmatched!
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Myra CC
a month ago
This is a business you can trust. John is experienced, knowledgeable, and honest. Their hearing aids feature all the technology needed to hear your very best with affordable pricing and excellent service.
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Richard Juergens
2 months ago
I had an excellent experience at VirtuHear. John DeSimone has extensive industry knowledge, earned my trust immediately, and treated me with white gloves. His attention to details and my specific needs exceeded my expectations. I highly recommend John and know he will take great care of you and your family.
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Laura Moon
2 months ago
Hearing Aid FAQ
Which types of hearing aids do you offer?
Do you accept Insurance, if so, which companies are you credentialed with?
John is credentialed with United Health Care (EPIC), Amplfion and TrueHearing. Anyone with these insurance providers will receive such discounts at the time of purchase. We recommend calling our office prior to your visit to ensure hearing aid coverage is included with your insurance carrier.
Do you provide custom hearing aid fittings?
What aftercare services do you offer?
Do you offer comprehensive in-home evaluations?
Yes, we strive on helping those in need that cannot come into a clinic. We conduct a comprehensive hearing evaluation in the comfort of your home, no different from the experience offered in a center. We use state-of- the-art technology which is FDA approved and equally accurate to an in-booth evaluation. The best part, there is no fee for the in-home exam!
What happens if I lose or break the hearing device?
We will replace the hearing aid(s) for a deductable of $150 per unit for the first 3 years, no matter what happens. If the hearing breaks due to workmanship or no fault of your own, it will be repaired or replaced at no charge for the first 3 years.
After the exam, will I have the option of having all adjustments to the hearing aids done remotely?
Yes, after your comprehensive in-person exam, all needed adjustments for sound clarity can be done at home with a wifi signal, computer or smart phone.
What's the main difference between prescription hearing aids vs over the counter hearing aids as I see advertised?
How common is hearing loss?
Hearing loss affects over 48 million people in the United States. This is close to 20% of the nation!
What causes hearing loss?
Many factors contribute to the development of hearing loss. However other causes of hearing loss include:
- Aging
- Noise exposure
- Heredity
- Certain Antibiotics
- Ear and viral infections
- Chemotherapy and radiation treatments
- Wax buildup
- Trauma
Get in Touch
Reach out to us using the contact form. We look forward to hearing from you and assisting you with your needs.