In office and home comprehensive hearing evaluations at no cost to you

Our promise is to deliver exceptional service and hearing devices to all.

About us

VirtuHear is a leading provider of premium hearing aids in West Chester, Pennsylvania. With a commitment to improving the lives of our customers, we offer a wide range of advanced hearing solutions tailored to individual needs. We offer Signia, Phonak, Oticon, and Unitron hearing devices in many different styles and colors. 

Our team of highly skilled & knowledgeable Licensed Hearing Instrument Specialists are dedicated to delivering exceptional service and personalized care to ensure that each client receives the best possible outcome.

VirtuHear is a family owned business with far less overhead costs of competitors which enables us to pass the savings along to our clients. We will match or beat any competitors price, service plan. In addition, we offer in-home/ virtual services at no additional cost. Flexible payment options are available with the option of paying over 12 months with no interest. Our hearing devices come with a three year loss & damaged warranty. 

Our Promise & Commitment
We will issue a full refund on any device for 30 days from the date of your fitting if you’re not completely satisfied. No questions asked.

Office Hours

(by appointment only)
Monday
08:00 AM – 05:00 PM
Tuesday
08:00 AM – 05:00 PM
Wednesday
08:00 AM – 05:00 PM
Thursday
08:00 AM – 05:00 PM
Friday
08:00 AM – 05:00 PM
Saturday
08:00 AM – 05:00 PM
Sunday
Closed

The Team

Dr. Amy HoldenAmy Holden
Au.D., FAAA

Dr. Holden is a highly experienced audiologist with over a decade of expertise in hearing healthcare and has dedicated her career to helping individuals improve their

hearing and overall quality of life.

She holds active audiology licenses in multiple states and has worked in a variety of settings, including ENT clinics, private practices, and remote care. Her patient-centered approach ensures personalized solutions tailored to each individual’s hearing needs.

Passionate about providing the best possible care, Dr. Holden stays up to date with the latest advancements in audiology. Whether through in-person or remote services, she is committed to helping patients hear better and live better.

John DeSimone

John is a dedicated Hearing Instrument Specialist known for his exceptional ability to assess hearing needs and recommend suitable hearing aid options. John has worked in the hearing aid industry for over 20 years, with

extensive knowledge and expertise. He has been providing hearing care in the Delaware and Chester County areas for the past decade. John also holds active Hearing Aid Dispensing licenses in 21 states throughout the United States.

Stefanie DeSimone

Stefanie has an extensive background in tech start-ups. She has worked at the Pentagon, along with executive positions at Amazon (AWS). 

Stefanie handles day to day operations along with patient

care coordinating. Stefanie has worked alongside John and his hearing aid practices for the past decade.  

Jessica Nader
Jessica has nearly a decade of experience providing hearing care. She became interested in hearing health as a teen after witnessing the profound impact hearing aids had on her grandfather’s life. A Korean war veteran, he lost his hearing during his
combat years and struggled to communicate, which affecting the quality of his personal relationships for most of his life. When he finally received his first set of hearing aids, his life, and the lives of those who loved him significantly improved. This experience highlighted for Jessica the substantial impact treating hearing loss can have on life, and inspired her to dedicate herself fully to assisting others on their hearing care journey.

Our Services

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

How To Find Us!

Our entrance is to the left side in the above photo (blue shutters). When entering the building, we will be the first door on your left, suite #1.

To the right side of the building, there is an abundance of parking. Simply write down your license plate, and parking will be paid at no cost to you!

Customer Reviews

Jim Giangiulio
Jim Giangiulio
VirtuHear was a preferred provider by our insurance company. John couldn’t not have been more accommodating. He fit us in his busy schedule. He tested my son hearing and suggested a hearing aide to fit his needs. He helped us with the invoicing and making sure we received all of insurance benefits. It was a great experience. We highly recommend his company.
Dory Hackey
Dory Hackey
For some reason my original didn’t post so, it is my absolute pleasure to speak on the excellent service by John DeSimone. I was extremely nervous learning how to navigate my hearing aids. However, John put me at ease. His caring approach, knowledge to detail was superb. I now feel confident. He explained that if I had any questions I could call him. Thank you John for making my hearing aid journey a smooth one!
Nancy Neary
Nancy Neary
The hearing aid virtual appointments with John DeSimone went very well. He was extremely helpful, personable, knowledgeable, and friendly. I am very happy with the hearing aids and John helped to fine tune everything for me, for which I am very grateful!
Dan Biddick
Dan Biddick
I worked with John S. He was great to work with. I could ask him anything. He was very thorough. He discovered i had a profound hearing loss. So instead of just selling me the hearing aides they had sent he insisted we stop the interview so he could send me the hearing aides i needed. Consummate professional. Highly recommend to my heating aide friends
Lynda Nelsen
Lynda Nelsen
I was very hesitant about getting hearing aids. I knew I needed them I was tired of always being left out. I had John DeSimonde as my life savor. He was patient and understanding made the meeting enjoyable. I love being able to hear. I know I have a lot to learn now about hearing people voices , leaves rustling , water running etc. He made me realize how much I was missing out. Thank you John. You are a wonderful person. You gave me a new life! God bless you.
James Miller
James Miller
Needed advice on a more permanent solution to protect my hearing as well as getting rid of feeling drained after the first hour being subjected to consistent high decibel environment. Wanted something that protected my hearing because it was custom fit but also within my budget. John fulfilled every requirement and wouldn't hesitate to recommend him for any hearing needs

Hearing Aid FAQ

We offer a range of hearing aid styles including behind-the-ear (BTE), receiver in the ear (RIC), in-the-ear (ITC), and completely-in-canal (CIC) to suit different needs and preferences for each individual needs

John is credentialed with dozens of Insurance companies. Anyone who is a member of listed insurance providers will receive such discounts at the time of purchase. We recommend calling our office prior to your visit to ensure hearing aid coverage is included with your insurance carrier/ TPP.

Yes, we provide personalized fittings to ensure the best fit and comfort for each individual’s hearing aid.

We offer aftercare services such as adjustments, cleanings, and maintenance to help our customers keep their hearing aids in top condition.

Yes, we strive on helping those in need that cannot come into a clinic. We conduct a comprehensive hearing evaluation in the comfort of your home, no different from the experience offered in a center. We use state-of- the-art technology which is FDA approved and equally accurate to an in-booth evaluation. The best part, there is no fee for the in-home exam!

We will replace the hearing aid(s) for a deductable of $150 per unit (one time per unit) within the first 3 years, no matter what happens. If the hearing breaks due to workmanship or no fault of your own, it will be repaired or replaced at no charge for the first 3 years. 

Yes, after your comprehensive in-person exam, all needed adjustments for sound clarity can be done at home with a wifi signal, computer or smart phone. 

Prescription hearing aids can be individually fine-tuned and fitted; people choosing OTC devices must rely on generic sizes that can’t be altered. Most importantly, OTC devices are NOT programmed specifically to your hearing loss, where as prescription hearing aids are programmed to your exact hearing loss at the time of your comprehensive evaluation. This evaluation enables us to increaase your hearing loss only in the needed frequency range. 

Hearing loss affects over 48 million people in the United States. This is close to 20% of the nation!

Many factors contribute to the development of hearing loss. However other causes of hearing loss include:

  • Aging
  • Noise exposure
  • Heredity
  • Certain Antibiotics
  • Ear and viral infections
  • Chemotherapy and radiation treatments
  • Wax buildup
  • Trauma

Get in touch

Send us a message and we’ll get back to you within 24 hours.