In office & In home comprehensive hearing evaluations at no cost to you.
Our promise is to deliver exceptional service and hearing devices to all.
About us
VirtuHear is a leading provider of high-quality hearing aids in West Chester, PA. With a commitment to improving the lives of our customers, we offer a wide range of advanced hearing solutions tailored to individual needs. We offer Signia, Phonak, Oticon, and Unitron hearing devices in many different styles and colors.
Our team of experienced licensed hearing specialists are dedicated to delivering exceptional service and personalized care to ensure that each client receives the best possible outcome. At VirtuHear, we strive to make a positive impact on the lives of those with hearing loss by providing innovative and effective hearing aid solutions by offering hearing evaluations in home, at our office suite in downtown West Chester or Telehealth services to help reach folks that don't have the ability to make it into a clinic.
With recent advancements within the hearing aid industry, we now offer comprehensive hearing evaluations, services, and adjustments done in the comfort of your home. Skip the drive into a center and have the one-on-one care you deserve with both virtual and in home services. All of our hearing aids come with a 3 year loss & damaged warranty.
VirtuHear is a family owned business with far less overhead costs of competitors which enables us to pass the savings along to our clients. We will match any competitors price, service plan, plus offer in-home/ virtual services at no additional cost. In addition, we offer 12 months no interest financing (same as cash).
OUR PROMISE- We will issue a FULL refund on any device for 30 days from the date of your fitting if you're not completely satisfied, 100% guaranteed.
Please feel free to reach out via email or phone with any additional questions.
The Team
John DeSimone
John is a dedicated Hearing Instrument Specialist known for his exceptional ability to assess hearing needs and recommend suitable hearing aid options. John has worked in the hearing aid industry for over 18 years with extensive knowledge and expertise. He holds active licenses in 15 states throughout the United States.
Stefanie DeSimone
Stefanie handles day to day operations along with patient care coordinating. Stefanie has worked along side John and his hearing aid practices for 9 years.
HOW TO FIND US!
Our entrance is on the left side in the above photo (blue shutters). When entering the building, we will be the first door on your left. As seen in photo, there is an abundance of parking to the right. Simply write down your license plate, and parking will be paid at no cost to you!
Reviews
John has been very nice and professional.I called him late on Friday and he answered the phone right away, he did a video of the question i had which was very helpful. I would certainly have to give him a good report. John was very good at his job .Like maybe 5 stars .
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Vera Reaser
1 month ago
I am very satisfied with these hearing aids. John was incredibly Helpful. Not only was he very knowledgeable about the product, but he listened and had Solutions for all of my issues and concerns. I would definitely recommend these Hearing aids and the service level of support is five stars.
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Valerie Jackovic
11 days ago
John was a great help in adjusting my new hearing aids and helped me understand my particular problems with hearing. I am doing well and I know he is available if I need more help.
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Becky Anderson
11 days ago
John was very professional and knowledgeable, because of him my grandparents can hear again! I would highly recommend this place to anyone looking for help with hearing
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Andy Ta
1 month ago
Scheduled for a remote fitting and it was very easy online. Hearing aid works well for my grandmother thank you John!
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JG Lee
1 month ago
Making an appointment was easy, booked online to get hearing aids fitted for my grandpa John helped us out and was very knowledgeable. My grandpa loved the remote fitting and the hearing aids works well thanks so much!
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Crystal Ta
1 month ago
Hearing Aid FAQ
Which types of hearing aids do you offer?
We offer a range of hearing aid styles including behind-the-ear (BTE), receiver in the ear (RIC), in-the-ear (ITC), and completely-in-canal (CIC) to suit different needs and preferences for each individual needs
Do you accept Insurance and third party providers (TPP)?
John is credentialed with dozens of Insurance companies. Anyone who is a member of listed insurance providers will receive such discounts at the time of purchase. We recommend calling our office prior to your visit to ensure hearing aid coverage is included with your insurance carrier/ TPP.
Do you provide custom hearing aid fittings?
What aftercare services do you offer?
Do you offer comprehensive in-home evaluations?
Yes, we strive on helping those in need that cannot come into a clinic. We conduct a comprehensive hearing evaluation in the comfort of your home, no different from the experience offered in a center. We use state-of- the-art technology which is FDA approved and equally accurate to an in-booth evaluation. The best part, there is no fee for the in-home exam!
What happens if I lose or break the hearing device?
We will replace the hearing aid(s) for a deductable of $150 per unit (one time per unit) within the first 3 years, no matter what happens. If the hearing breaks due to workmanship or no fault of your own, it will be repaired or replaced at no charge for the first 3 years.
After the exam, will I have the option of having all adjustments to the hearing aids done remotely?
Yes, after your comprehensive in-person exam, all needed adjustments for sound clarity can be done at home with a wifi signal, computer or smart phone.
What's the main difference between prescription hearing aids vs over the counter hearing aids as I see advertised?
How common is hearing loss?
Hearing loss affects over 48 million people in the United States. This is close to 20% of the nation!
What causes hearing loss?
Many factors contribute to the development of hearing loss. However other causes of hearing loss include:
- Aging
- Noise exposure
- Heredity
- Certain Antibiotics
- Ear and viral infections
- Chemotherapy and radiation treatments
- Wax buildup
- Trauma
Get in touch
Send us a message and we'll get back to you within 24 hours.