In office & In home comprehensive hearing evaluations at no cost to you.
Our promise is to deliver exceptional service and hearing devices to all.
Office Hours
(by appointment only)
08:00 AM – 05:00 PM
08:00 AM – 05:00 PM
08:00 AM – 05:00 PM
08:00 AM – 05:00 PM
08:00 AM – 05:00 PM
08:00 AM – 02:00 PM
About us
VirtuHear is a leading provider of premium hearing aids in West Chester, Pennsylvania. With a commitment to improving the lives of our customers, we offer a wide range of advanced hearing solutions tailored to individual needs. We offer Signia, Phonak, Oticon, and Unitron hearing devices in many different styles and colors.
Our team of highly skilled & knowledgeable Licensed Hearing Instrument Specialists are dedicated to delivering exceptional service and personalized care to ensure that each client receives the best possible outcome.
VirtuHear is a family owned business with far less overhead costs of competitors which enables us to pass the savings along to our clients. We will match or beat any competitors price, service plan. In addition, we offer in-home/ virtual services at no additional cost. Flexible payment options are available with the option of paying over 12 months with no interest. Our hearing devices come with a three year loss & damaged warranty.
OUR PROMISE & COMMITMENT- We will issue a full refund on any device for 30 days from the date of your fitting if you're not completely satisfied. No questions asked.
The Team
John DeSimone
John is a dedicated Hearing Instrument Specialist known for his exceptional ability to assess hearing needs and recommend suitable hearing aid options. John has worked in the hearing aid industry for over 20 years, with extensive knowledge and expertise. He has been providing hearing care in the Delaware and Chester County areas for the past decade. John also holds active Hearing Aid Dispensing licenses in 21 states throughout the United States.
Stefanie DeSimone
Stefanie has an extensive background in tech start-ups. She has worked at the Pentagon, along with executive positions at Amazon (AWS).
Stefanie handles day to day operations along with patient care coordinating. Stefanie has worked alongside John and his hearing aid practices for the past decade.
HOW TO FIND US!
Our entrance is to the left side in the above photo (blue shutters). When entering the building, we will be the first door on your left, suite #1.
To the right side of the building, there is an abundance of parking. Simply write down your license plate, and parking will be paid at no cost to you!
Reviews
The hearing aid virtual appointments with John DeSimone went very well. He was extremely helpful, personable, knowledgeable, and friendly. I am very happy with the hearing aids and John helped to fine tune everything for me, for which I am very grateful!
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Nancy Neary
13 days ago
Best pair of hearing aids I've ever had. Program options and Bluetooth features are amazing.
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Gary Gross
17 days ago
John was just great he took all the time i needed with answering my questions and explaining in detail how things worked and how to correct issues i was having.Thanks John
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John Kosta
17 days ago
John was very professional and helpful in diagnosing my hearing issue and ordering a special wire to accommodate my hearing for my left ear. This was my second experience with HEAR. COM and would highly recommend this therapist and company.
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James Craig
18 days ago
John was detailed, very knowledgeable and an easy person to work with. I would highly recommend him and VirtuHear. Great to work with.
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Paul Keenan
22 days ago
For some reason my original didn’t post so, it is my absolute pleasure to speak on the excellent service by John DeSimone. I was extremely nervous learning how to navigate my hearing aids. However, John put me at ease. His caring approach, knowledge to detail was superb. I now feel confident. He explained that if I had any questions I could call him. Thank you John for making my hearing aid journey a smooth one!
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Dory Hackey
1 month ago
Hearing Aid FAQ
Which types of hearing aids do you offer?
We offer a range of hearing aid styles including behind-the-ear (BTE), receiver in the ear (RIC), in-the-ear (ITC), and completely-in-canal (CIC) to suit different needs and preferences for each individual needs
Do you accept Insurance and third party providers (TPP)?
John is credentialed with dozens of Insurance companies. Anyone who is a member of listed insurance providers will receive such discounts at the time of purchase. We recommend calling our office prior to your visit to ensure hearing aid coverage is included with your insurance carrier/ TPP.
Do you provide custom hearing aid fittings?
What aftercare services do you offer?
Do you offer comprehensive in-home evaluations?
Yes, we strive on helping those in need that cannot come into a clinic. We conduct a comprehensive hearing evaluation in the comfort of your home, no different from the experience offered in a center. We use state-of- the-art technology which is FDA approved and equally accurate to an in-booth evaluation. The best part, there is no fee for the in-home exam!
What happens if I lose or break the hearing device?
We will replace the hearing aid(s) for a deductable of $150 per unit (one time per unit) within the first 3 years, no matter what happens. If the hearing breaks due to workmanship or no fault of your own, it will be repaired or replaced at no charge for the first 3 years.
After the exam, will I have the option of having all adjustments to the hearing aids done remotely?
Yes, after your comprehensive in-person exam, all needed adjustments for sound clarity can be done at home with a wifi signal, computer or smart phone.
What's the main difference between prescription hearing aids vs over the counter hearing aids as I see advertised?
How common is hearing loss?
Hearing loss affects over 48 million people in the United States. This is close to 20% of the nation!
What causes hearing loss?
Many factors contribute to the development of hearing loss. However other causes of hearing loss include:
- Aging
- Noise exposure
- Heredity
- Certain Antibiotics
- Ear and viral infections
- Chemotherapy and radiation treatments
- Wax buildup
- Trauma
Get in touch
Send us a message and we'll get back to you within 24 hours.