In office & In home comprehensive hearing evaluations at no cost to you.

Our promise is to deliver exceptional service and hearing devices to all.

Woman wearing GN hearing aids

About us

VirtuHear is a leading provider of high-quality hearing aids in West Chester, PA. With a commitment to improving the lives of our customers, we offer a wide range of advanced hearing solutions tailored to individual needs. We offer Signia, Phonak, Oticon, and Unitron hearing devices in many different styles and colors. 

Our team of experienced licensed hearing specialists are dedicated to delivering exceptional service and personalized care to ensure that each client receives the best possible outcome. At VirtuHear, we strive to make a positive impact on the lives of those with hearing loss by providing innovative and effective hearing aid solutions by offering hearing evaluations in home,  at our office suite in downtown West Chester or Telehealth services to help reach folks that don't have the ability to make it into a clinic.

With recent advancements within the hearing aid industry, we now offer comprehensive hearing evaluations, services, and adjustments done in the comfort of your home. Skip the drive into a center and have the one-on-one care you deserve with both virtual and in home services. All of our hearing aids come with a 3 year loss & damaged warranty

VirtuHear is a family owned business with far less overhead costs of competitors which enables us to pass the savings along to our clients. We will match any competitors price, service plan, plus offer in-home/ virtual services at no additional cost. In addition, we offer 12 months no interest financing (same as cash). 

OUR PROMISE- We will issue a FULL refund on any device for 30 days from the date of your fitting if you're not completely satisfied, 100% guaranteed.

Please feel free to reach out via email or phone with any additional questions. 

The Team

John DeSimone

John DeSimone

John is a dedicated Hearing Instrument Specialist known for his exceptional ability to assess hearing needs and recommend suitable hearing aid options. John has worked in the hearing aid industry for over 18 years with extensive knowledge and expertise. He holds active licenses in 15 states throughout the United States. 

Stefanie DeSimone

Stefanie DeSimone

Stefanie handles day to day operations along with patient care coordinating. Stefanie has worked along side John and his hearing aid practices for 9 years. 

HOW TO FIND US!

Our entrance is on the left side in the above photo (blue shutters). When entering the building, we will be the first door on your left.  As seen in photo, there is an abundance of parking to the right. Simply write down your license plate, and parking will be paid at no cost to you! 

Hearing aids, West Chester, Chester County, Oticon, Signia, Phonak, hearing care, hearing health

Reviews

VirtuHear has been amazing at helping me adjust to my hearing aids. Highly recommend them to anyone seeking help with loss of hearing.

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Marge Caton

Marge Caton

18 hours ago

Great location. Welcoming and comfortable office. John D makes you feel extremely at ease and takes time to answer your questions and explains the process so you understand and receive the outcome you deserve! Hands on from start to finish

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John Reifsnyder

John Reifsnyder

a day ago

Great experience! John was very thorough in explaining things clearly, testing and fitting me with hearing aids. He also followed up to ensure things are going well. And the hearing aids are so light i forget they are there. I would highly recommend John to anyone with hearing issues.

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Jennie T

Jennie T

4 days ago

John is highly knowledgeable in the hearing aid industry and truly cares for his patients. He is a great asset to anyone looking to improve their hearing!

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Leela Cleary

Leela Cleary

4 days ago

John was great with my elderly parents- working with them to purchase the best hearing aids for them and then teaching them how to use them. John visited my parents at their home, was extremely patient and thorough. Both parents feel confident in their choice and like using the hearing aids. We highly recommend John’s services!

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the mcbrides

the mcbrides

a week ago

John is amazing when my grandfather was in a pinch tonight and we couldn’t figure out how to get his hearing aids to work. We called and he walked us through each step to get them working. His customer service was excellent. His care and passion for my grandfather I’ll be forever grateful for.

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Chris Corle

Chris Corle

a week ago

Hearing Aid FAQ

Which types of hearing aids do you offer?

We offer a range of hearing aid styles including behind-the-ear (BTE), receiver in the ear (RIC), in-the-ear (ITC), and completely-in-canal (CIC) to suit different needs and preferences for each individual needs

Do you accept Insurance and third party providers (TPP)?

John is credentialed with dozens of Insurance companies. Anyone who is a member of listed insurance providers will receive such discounts at the time of purchase. We recommend calling our office prior to your visit to ensure hearing aid coverage is included with your insurance carrier/ TPP.

Do you provide custom hearing aid fittings?

Yes, we provide personalized fittings to ensure the best fit and comfort for each individual's hearing aid.

What aftercare services do you offer?

We offer aftercare services such as adjustments, cleanings, and maintenance to help our customers keep their hearing aids in top condition.

Do you offer comprehensive in-home evaluations?

Yes, we strive on helping those in need that cannot come into a clinic. We conduct a comprehensive hearing evaluation in the comfort of your home, no different from the experience offered in a center. We use state-of- the-art technology which is FDA approved and equally accurate to an in-booth evaluation. The best part, there is no fee for the in-home exam!

What happens if I lose or break the hearing device?

We will replace the hearing aid(s) for a deductable of $150 per unit (one time per unit) within the first 3 years, no matter what happens. If the hearing breaks due to workmanship or no fault of your own, it will be repaired or replaced at no charge for the first 3 years. 

After the exam, will I have the option of having all adjustments to the hearing aids done remotely?

Yes, after your comprehensive in-person exam, all needed adjustments for sound clarity can be done at home with a wifi signal, computer or smart phone. 

What's the main difference between prescription hearing aids vs over the counter hearing aids as I see advertised?

Prescription hearing aids can be individually fine-tuned and fitted; people choosing OTC devices must rely on generic sizes that can't be altered. Most importantly, OTC devices are NOT programmed specifically to your hearing loss, where as prescription hearing aids are programmed to your exact hearing loss at the time of your comprehensive evaluation. This evaluation enables us to increaase your hearing loss only in the needed frequency range. 
 
 

 

How common is hearing loss?

Hearing loss affects over 48 million people in the United States. This is close to 20% of the nation!

What causes hearing loss?

Many factors contribute to the development of hearing loss. However other causes of hearing loss include:

  • Aging
  • Noise exposure
  • Heredity
  • Certain Antibiotics
  • Ear and viral infections
  • Chemotherapy and radiation treatments
  • Wax buildup
  • Trauma

Get in touch

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